Term of sales

Booking conditions

Each reservation will be confirmed upon receipt of 30% deposit on total amount of the stay.

Cancellation fees

• In case of cancellation more than 7 days prior to arrival: down payment paid will be entirely refunded to the customer.
• In case of cancellation less than 7 days prior to arrival, no-show, or shortened stay: 100% of the total price of the stay will be retained by the hotel.

Exceptions

No refund will be made as part of the cancellation of a stay at preferential rate such as “non cancellable non refundable”.

Settlement of disputes

In accordance with L 156-1 of the Consumer Code (French law), and in the event of a dispute relating to these terms and conditions, customers are informed by Temmos hotels of the possibility of recourse to a conventional mediation procedure or to any alternative method of dispute settlement : MTV – MEDIATION TOURISME ET VOYAGE.

Guests should first contact customer services of Temmos hotels to attempt to resolve the dispute amicably. If no amicable settlement is reached within 60 days, guests can contact the Mediator for Travel and Tourism on the following website: www.mtv.travel.