Confidentiality

GENERAL INFORMATION

Use of the Site and the booking of Services offered by TH / LE MORGANE entail the processing by TH / LE MORGANE, and where applicable by its partners, of personal data.

The purpose of this privacy policy (hereinafter the “Privacy Policy“) is to inform you how TH / LE MORGANE collects, uses and protects your personal data, and of the means available to you to control such use.

The Privacy Policy forms an integral part of the General Terms of Service (“GTS“) and the General Terms of Use (“GTU“) of the Site. Accordingly, all capitalised terms have the same meaning as that given to them in the GTS and GTU and in this Article 1.

This Privacy Policy is addressed to all users of the website accessible at https://morgane-hotel-chamonix.com/fr/ (“Website“), and, more generally, to all persons who subscribe to the Services offered by TH / LE MORGANE.

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1. DEFINITIONS

• “Cookies”: means a “tracker” or small computer file placed and read when browsing a website or an application, or when using software, regardless of the type of device used, such as a computer, smartphone, tablet, etc., which helps provide services to the User. Cookies make it possible in particular to collect information useful to the User’s connection or to compile audience measurement statistics.
• “Usage Data”: means the information collected automatically from the Website, which may include: the IP addresses or domain names of the computers, smartphones, tablets, etc. used by Users of the Website, URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s response (successful outcome, error, etc.), the country of origin, the characteristics of the browser and operating system used by the User, the various details relating to time per visit (e.g. time spent on each page of the Website, etc.) and the details relating to the path followed within the Website, with particular reference to the sequence of pages visited, and other parameters concerning the User’s operating system and/or IT environment.
• “Personal Data (or Data)”:means any information relating to a natural or legal person, an institution or an association who is, or may be, identified, even indirectly, by reference to any other information, including a personal identification number.
• “Partners”: means the partner companies of TH / LE MORGANE (Skimium, Codage).
• “Data Subject” means the natural or legal person to whom the Data relates, including in particular the User and/or the Customer(s).
• “Applicable Regulations“: means French Act No. 78-17 of 6 January 1978 on information technology, data files and civil liberties, as amended, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and all applicable regulations relating to personal data.
• “User(s) “:means any person accessing and/or using all or part of the Site.

2. NATURE OF THE PERSONAL DATA PROCESSED

Use of the Website may entail the collection and processing of Personal Data, which is carried out in compliance with the Applicable Regulations.

The Personal Data collected and processed by TH / LE MORGANE in connection with the use of the Website is strictly confidential. The categories of Data that may be collected by TH / LE MORGANE are as follows:

• Civil identity data and contact details of the Customer:

o Title;

o Surname and first name(s);

o Telephone number;

o Email address;

o Age bracket (for group Bookings);

o Country of residence;

o Postal address.

• Data provided by the Customer to TH / LE MORGANE in the course of exchanges relating to customer relations and after-sales service.

• Payment data:

o Bank details;

o Type of payment used;

o Payment reference.

• Data provided to Partners when the User accesses their website via the Website.
• Usage Data.

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3. DATA CONTROLLER

The controller of the Data provided and collected is:

TH / LE MORGANE, a simplified joint-stock company (société par actions simplifiée) registered with the Annecy Trade and Companies Register under number 979 678 802, whose registered office is at 145 avenue de l’Aiguille du Midi, 74400 Chamonix-Mont-Blanc.

TH / LE MORGANE may be contacted at the following details:

• By email: https://morgane-hotel-chamonix.com/fr/
• By post: 145 avenue de l’Aiguille du Midi, 74400 Chamonix-Mont-Blanc.
• By telephone: 04 53 57 15

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4. PURPOSES OF DATA COLLECTION

The Data collected will be processed by TH / LE MORGANE in order to:

• Enable TH / LE MORGANE to record the Customer’s Booking request;
• Enable TH / LE MORGANE to manage Bookings and ensure the follow-up of customer relations (booking confirmation, booking reminders, after-sales service, etc.);
• Process the payment made by the Customer and issue any refunds;
• Enable TH / LE MORGANE to compile accounting documents and supporting records in order to comply with certain legal obligations;
• Process requests for information submitted by the User and/or the Customer via the contact form;
• Send information and/or commercial offers from TH / LE MORGANE, subject to the express and prior consent of the User and/or the Customer;
• Compile statistics to be used by TH / LE MORGANE, in particular to improve its Site, and/or shared with third parties after anonymisation;
• Improve and personalise the Website and ensure its security.

5. LEGAL BASES FOR THE PROCESSING OF PERSONAL DATA

The processing of Data carried out by TH / LE MORGANE is based on several legal bases pursuant to Article 6 of the GDPR.

(i) Article 6.1 b. of the GDPR: Processing is necessary for the performance of a contract to which the Data Subject is party, or in order to take steps at the request of the Data Subject prior to entering into a contract (Management of customer relations, in particular sending a booking confirmation email after payment and acceptance of the GTS);

(ii) Article 6.1 c. of the GDPR: Processing is necessary for compliance with a legal obligation to which the Controller is subject (in particular Article L. 123-22 of the French Commercial Code and Article L. 34-1 of the French Postal and Electronic Communications Code) – (Compilation of accounting documents and records);

(iii) Article 6.1 a. of the GDPR: The Data Subject has consented to the processing of their Data for one or more specific purposes (Sending of commercial offers following acceptance by the Data Subject,Audience data where the Data Subject has consented to the cookie management policy);

(iv) Article 6.1 f. of the GDPR: Processing is necessary for the purposes of the legitimate interests pursued by the Controller (After-sales follow-up).

6. RIGHTS OF DATA SUBJECTS

6.1. Information

In accordance with the Applicable Regulations, the Data Subject may exercise the following rights with TH / LE MORGANE:

• the right to access, rectify and/or erase their Data;
• the right to object to the processing of their Data and to request the restriction of processing;
• the right to request the portability of their Data;
• the right to withdraw or amend their consent to the collection and processing of their Data;

TH / LE MORGANE undertakes to notify any Data breach likely to result in a high risk to the rights and freedoms of Data Subjects, and to notify the competent supervisory authority (the CNIL in France).

6.2. Exercising these rights

The rights referred to in Article 6.1 above may be exercised with TH / LE MORGANE by writing to the email address indicated in Article 3.

The Data Subject making the request must provide proof of identity by stating their surname, first name and email address.

Should no response be received within one month of the request (which period may be extended to three months for a complex request), or should the response be unsatisfactory, the Data Subject may refer the matter to the CNIL (www.cnil.fr).

7. RECIPIENTS OF THE DATA

The Personal Data is intended for:

• TH / LE MORGANE and more specifically the staff authorised by reason of their duties (sales department, customer service, legal department, etc.);
• Authorised processors and service providers of TH / LE MORGANE (Partners in particular), it being specified that the contract signed between such processors / service providers and TH / LE MORGANE sets out the obligations regarding the protection of the Data entrusted to them.

The Data may also be made available to the competent public authorities where required by law or upon formal request.

The updated list of TH / LE MORGANE’s processors and service providers may be requested from TH / LE MORGANE at any time.

8. DATA TRANSFERS

8.1. General provisions

External service providers or partners of TH / LE MORGANE to whom Data is transmitted process such Data:

(i) Either as a controller (in particular banks, etc.), for the purposes of managing Users’ access to the Services, or;

(ii) Or as processors (in particular hosting providers, payment service providers, carriers, communication agencies, Google Analytics, Google Ads, Facebook, etc.).

The contract signed between the external service providers and/or partners and TH / LE MORGANE sets out the obligations regarding the protection of the Data entrusted to them.

The Data may be transferred and processed outside the European Union, in particular in order to host the Data or where the Data is used on social networks.

In such cases, and prior to any transfer, TH / LE MORGANE ensures that the transfer of such Data is secure. In the event that the legislation of the country concerned by the Data transfer has not been recognised as providing an adequate level of Data protection, TH / LE MORGANE undertakes to put in place the necessary measures in accordance with the Applicable Regulations (cross-border data flow agreements compliant with the standard contractual clauses issued by the European Commission).

9. METHOD AND SECURITY OF PERSONAL DATA PROCESSING

TH / LE MORGANE processes the Data collected with all due care and takes all necessary security measures to prevent unauthorised access, disclosure, alteration or unauthorised destruction of the Data. To this end, the processing of the Data is carried out using computers or IT tools and by following procedures and organisational methods closely linked to the stated purposes of the processing.

The User is informed that the Data relating to their bank details is processed securely on behalf of TH / LE MORGANE by its service provider PLANET PAYMENT, a recognised international security standard.

10. DATA RETENTION PERIOD

In accordance with the Applicable Regulations, the Data processed is retained in the active database for as long as is necessary to fulfil the purposes for which it was collected and, more generally, for as long as is necessary for:

• the management of the Booking (placing the Booking, after-sales service, complaints, refunds, etc.);
• the communication of information and/or commercial offers from TH / LE MORGANE, if the Customer has given their express and prior consent;
• the discharge of the legal retention obligations incumbent on TH / LE MORGANE
• the compilation of statistics to be used by TH / LE MORGANE, in particular to improve its Website, and/or shared with third parties.

After five (5) years of inactivity on the Website, the Data is automatically purged so that only pseudonymised and/or anonymised data is retained, in compliance with the legal, accounting and tax obligations incumbent on TH / LE MORGANE.

In order to resolve disputes, prevent fraud and abuse, enforce the GTS and/or comply with legal obligations, TH / LE MORGANE reserves the right, in compliance with legal and regulatory requirements, to retain certain of the Data processed for a limited period, even where it is no longer necessary for the Booking (for example, billing Data is retained for 10 (ten) years in intermediate archiving pursuant to Article L. 123-22 of the French Commercial Code).

In any event, save for exceptions relating to TH / LE MORGANE’s legal obligations, the retention period for personal Data will not exceed five (5) years in the active database followed by two (2) years in intermediate archiving in pseudonymised form.

11. GENERAL INFORMATION

11.1. Legal action

The Personal Data collected may be used for legal purposes by the Controller, before the Courts or at any stage leading to possible legal action arising from improper use of the Website or related services.

The Data Subject is aware that public authorities may require the Controller to disclose their Personal Data.

11.2. System log and maintenance

For operating and maintenance purposes, the Website may collect files that record interactions with the said Website (system log) or use any Personal Data for this purpose (such as the IP address).

11.3. Information not included in this Privacy Policy

Further information concerning the collection or processing of Personal Data may be requested from TH / LE MORGANE at any time.

11.4. Amendments to the Privacy Policy

TH / LE MORGANE reserves the right to amend or correct this Privacy Policy at any time. The User is invited to consult this page regularly to obtain the date of the latest amendment indicated at the top of this page and to obtain the most recent information on TH / LE MORGANE’s privacy practices.

If a User objects to any amendment made to this Privacy Policy, the User must stop using the Website and may ask TH / LE MORGANE to erase the Personal Data concerning them under the conditions set out in Article 6 hereof.

12. COOKIES USED BY TH / LE MORGANE

For the Website to function properly, it may be necessary to place Cookies on the User’s web browser.

Consent to the placing of Cookies will then be expressly requested from the User upon their first connection to the Site. They will then be free to:

• object to the use of Cookies;
• accept the use of Cookies and delete them after acceptance using their web browser settings.

If the User objects to the placing of Cookies or subsequently deletes them, their experience may be degraded. Indeed, if the User refuses the use of Cookies or disables them, they may no longer be able to access certain features of the Site.

For information purposes, the User will find the information they need in order to allow or refuse the recording of cookies by visiting the following links:

• For SafariTM: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
• For ChromeTM: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
• For FirefoxTM: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
• For OperaTM: http://help.opera.com/Windows/10.20/fr/cookies.html

The Cookies used by TH / LE MORGANE record information relating to browsing on the Site, such as the pages viewed, the date and time of viewing, etc. (Necessary Cookies). These Cookies are also used to make the Site easier to use, by allowing information entered as part of an initial Booking request to be displayed, to carry out statistical studies on the use of the Site (number of sessions), to facilitate the management of payments and to carry out audience measurement (Tracking and analytics Cookies). Certain cookies may also be placed on the Site by TH / LE MORGANE’s Partners (Advertising Cookies). They may be used by these Partners to build a profile of the User’s interests and to offer them relevant advertising on other websites.

Example cookie banner (to be adapted according to the cookies you actually collect).

We use cookies to provide the features relating to our Website, to personalise your content and our advertising, and to analyse our traffic. You can choose which cookies you wish to enable or not and decide at any time to withdraw your consent. Privacy Policy.

Privacy Policy update

22/07/2025